Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more.
Sign in to the Verizon Community - Verizon Community There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. We understand that you are experiencing an issue with your services. Correct answers are available for this post. Today, they credited my account with $142. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. I'm eager to assist you in addressing this. You are in the best place to get this corrected. PayPal credit within 2 weeks of receiving your device. Please send us a Private Message for additional assistance. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised.
Dial 1-800-922-0204 from your home telephone only. How do I remove my personal information before I send back my device? If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. I've never owned a S5 and definitely sent a S9. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. https://www.verizon.com/support/trade-in-program-faqs/.
And that's only the people that could log-in to even like/reply. Delivered within 2 weeks of receiving your device. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. The reason verizon responds in private messages is because they are discussing specific account details. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. I can understand where your concern is coming from regarding the difference in value. You will receive your first account credit within 1-2 billing cycles. Please send us a Private Note, to take a closer look. Use our. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Have a phone you love?
How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind If your mobile device has no trade-in value, you can recycle it. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. How can I get a copy the contract I signed and agreed on? So I was offered $800 through 24 months for my iPhone XR. No trade-in value will be provided for these items, and they won't be returned.
What's that called in statistics again? Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. You can put it toward a tableteven a smartwatch. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. % of people told us that this article helped them. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. You can use the envelope icon at the bottom of the page using the link below. However, the "damaged" category gets broken down further depending on how you answer certain questions. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Excludes Verizon Prepaid plans.
Trade-In Value: Your Top Questions Answered | Articles | Verizon * You should not use this feature on public computers. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. Answer a few short questions about the condition of your device to learn the estimated trade-in value. About trading in devices to Verizon Expand All I called and they said not to worry, the $33 per month will start being applied next bill.
The wait is over the biggest Verizon 5G upgrade campaign ever Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. New comments cannot be posted and votes cannot be cast. Don't ship the charger, SD card, SIM card or other accessories with your device. He was going to work on it and get back with me in 2 weeks.
Trade-In kits not recieved FOUR times - finally I - Verizon Community Stores (Maybe he meant 6 months?) Stores your username on this computer. You need the device ID to do a trade in. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Thats what my trade in status said on the app. Also, $45/mo sounds like multi-line pricing. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". I then picked the Samsung Galaxy S22+ for my new phone with Verizon. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. Here is what happened to me: I am a new customer and traded-in four Iphones. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Final payout can vary depending on what shape the phone is in. My Verizon Trade in problems! When it comes to trade-in values, this is where Verizon falls short. * You can also use your credit toward a. What the hell is going on? Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Please respond to the Private Message we're sending so we can get a solution in place. Get up to $500 when you. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Find out the trade-in value of. If you did trade in at a indirect or at home it could take longer. Due to inactivity, your session will end in approximately 2 minutes. So I wanna know if anyone else actually got their credit? I've been dealing with the same issue since December 2021. Here is the link to the complaint center at FCC. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Overall, the entire process generally takes 4 to 6 weeks. If so,. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Your submission ID is a unique identifier you can use to track your trade-in submission. Visit our Activate your mobile device FAQs for more information.
Verizon Wireless Trade-In Program: Their Customers Will Love It We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Go to My Devices in My Verizon. Have a phone you love? Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Today, they credited my account with $142. Your Device ID and IMEI are listed under the Device Information section. They'll pack and ship your device. I feel verizon lied. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Accessibility Resource Center Skip to main content. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process.
Trade In Status | Verizon Wireless Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love?
Verizon trade in for iPhone 13 | MacRumors Forums Use our Store Locator and filter for "Verizon Company Store". Check out the trade-in FAQs page. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Archived post.
How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow Here's how to find your device ID. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. This article has been viewed 483,948 times.
Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community If you use your own shipping materials, you must securely pack and label each device in its own package. Verizon will pay for shipping to return the trade-in. We never want our customers to feel this way. It's very quick and simple and will get results: Hello! You'll see the options that apply to your trade-in during the ordering process. Please sign in again to continue. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. How can I get information about my trade-in submission? Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Did you receive any images of your phone? Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Scan this QR code to download the app now. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Thinking about trading in your phone? Include your email address to get a message when this question is answered. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894.
How long does it take to see trade-in credit? : r/verizon - Reddit How do I contact Verizon and make them do what I want them to do? Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. File a complaint with the Better Business Bureau. You must be signed in to access this part of the community. Remember my username. Extend your session by clicking OK below. Note: Verizon is committed to keeping e-waste out of landfills. Please, send us a Private Note, so we can open your account, and get you taken care of right away! Goodness! Check out the latest deals from Verizon on smartphones, accessories and more. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. Re: Trade-In kits not received FOUR times. We would be more than happy to assist you. Can you please elaborate on your questions/concern? Due to inactivity, your session has expired. That is a standard industry practice. Then press zero for an agent. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). We are here to help! Archived post. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Thank you for reaching out to us! After you accept the trade-in credit and send us your device you can't get the device back. I encourage others who experience similar problems to do the same. Have any lingering questions? You may get connected to management as you are running into a meeting or dropping the call. If you cancel your service, you'll owe the remaining balance of the phone. Yes. Android is a trademark of Google, Inc.
"Warning: Don't Use Trade-In Program" VZW up to no good. New comments cannot be posted and votes cannot be cast. Which is better (and why). Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. Get up to $500 when you.
Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile Hello! Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. >Aldo. How to Win a Complaint Dispute With Verizon Wireless. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. We are here to help! You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form.
Verizon trade in problem. Need help. : r/verizon - Reddit Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon Extend your session by clicking OK below. Read about our Citizen Verizon social responsibility policies. Follow the steps below to get an estimated value for your device. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion.
Verizon's latest deals now include up to $800 off with an upgrade